Automotive Service Providers Series of Customer Services and Selling Skills Short Courses
Calling all Professional Automotive Service Providers wanting to grow their business and improve the customer experience, company morale, and teamwork!
ONLINE TRAINING OPPORTUNITIES
Online training is affordable, comprehensive, engaging, has built-in measurability and is available 24/7
Mastering Customer Relationships & Customer Selling Skills Courses
Who Should Attend: Service Provider Owners, Service Manager’s Advisors, and Parts Managers
Course Objectives: These customized individual ASP training courses will teach participants how to apply effective behaviors and skills that will enhance customer relationships and service excellence, selling skills, and teamwork. The training will provide participants with a robust toolbox of skills and resources they will relate to, easily understand, and apply daily. Resulting in increased job satisfaction, customer retention, and overall improved customer satisfaction resulting in increased sales
ASP 1
Organizational Skills- Goal Setting and Personal & Professional Development Course
- Planning your success, and effective techniques to manage daily tasks
- Techniques to reduce stress through customer scheduling
- Working as a team effectively planning and prioritizing your work
- Organizational skills – learn how to improve them while working in a busy shop
- Maximizing your personal and professional potential
- Learn how to develop a personal and professional plan for improvement
$29.95 $59.95
ASP 2
Professional Phone Manners and Etiquette Skills Course
- Professional Phone Skills – managing the phone in a practical and professional manner
- How to make a connection with callers and build a quick rapport to earn new business
- Strategies and techniques to secure customer appointments over the phone
- Develop consistent professional phone skills while dealing in a busy shop
- Create front-line team consistency for professional customer service phone skills
- Learn how to develop a personal and professional plan for improvement
$29.95 $59.95
ASP 3
Building Customer Rapport and Identifying Customer Needs Course
- Relationship-building skills making a connection with your customers
- Avoiding prejudging new and existing customers
- How to apply consistent professional impression throughout the entire preservice process
- Develop active listening skills – demonstrating interest in your customers
- Build customer rapport and learn appropriate questions to ask to uncover needs
- Learn how to develop a personal and professional plan for improvement
$29.95 $59.95
ASP 4
Developing Your Image & How to Create a Consistent Creating a Positive Impression
- Tips and techniques to develop a consistently consistent positive impression
- How to exceed customer expectations earning trust and loyalty that keeps them coming back
- Create a distinct service advantage in your marketplace
- Professional image and the essential things to do to create a positive impression
- Things to do to increase family and friend referrals
- Learn how to develop a personal and professional plan for improvement
$29.95 $59.95
ASP 5
Proven Strategies to Build Your Preventative Maintenance Business Course
- Preservice essentials and customer service excellence to earn maintenance business
- Learn communications skills to build trust on why to follow OEM recommended maintenance
- Overcome common objections with ease in order to schedule regular service intervals for vehicle maintenance
- Apply the tools and strategies shared to grow your business and reduce stress on the shop
- Learn how to develop a personal and professional plan for improvement
$29.95 $59.95
ASP 6
Positive Mindset and Team Development Course
Understanding the importance of a positive mindset and how it’s connected to service
Techniques in maintaining a daily positive attitude and co-worker relationships
Develop overall shop morale and a positive working environment
How to build positive co-worker relationships for shop success
Improve the shop’s overall performance and productivity
Positive attitude and mindset self–evaluation exercise
Learn how to develop a personal and professional plan for improvement
$29.95 $59.95
New Offering
ASP 7
Leading ASP Teams for Customer Service Excellence Course
Online Workshop | Leadership
- Developing your leadership communication skills
- Developing Coaching Skills – learn how to provide one on one corrective coaching
- Shop service evaluations identify what the team does well, and areas needed for improvement
- Reinforce the positive aspects of change – break poor customer service habits
- How to motivate your team to deliver consistently exceptional service
- Learn how to develop a personal and professional plan for improvement
$29.95 $59.95
New Offering
FULL COURSE
Cutomer Service & Selling Skills Course for Automotive Service Providers
Online Workshop
This complete training course (all modules), has been customized for Owners, Service advisors, and Service Managers. The course emphasizes the strategies to build sales, customer relationships, and exceptional customer service. Techniques are taught on how to develop the preventive maintenance side of the business to enhance the company’s overall success.
Continued growth and long–term success is the overall goal!
Course Duration:
The course consists of 7 modules taking approximately 35 – 40 minutes to complete
Who Should Attend:
Owners, Service Managers, Service Advisors
$29.95 $59.95
Be sure to register today and gain your Competitive Edge!
$29.95 $59.95
Enroll today or call for more information:
Excel Sales Consulting Inc: (403) 230-2330, nrose@excelsalesconsulting.com www.excelsalesconsulting.com
ESC Copyright
Inside Sales Counter COACHING AND CONSULTING
IC 1 – Positive Mindset, Teamwork and Organizational Skills Short Course for Inside Sales Professionals
Online Training | Sales
- Reasons why a positive attitude can make the difference at work and in life
- Practical tips to maintaining a daily positive attitude
- Development of employer and co-worker relationships
- Offering alternatives when you don’t have what the customer has asked for
- How to plan, prioritize and manage tasks while working in a busy environment
- Learn how to develop a personal and professional plan for improvemen
$29.95 $59.95
IC 2 – Relationship Selling Skills and Phone Etiquette Short Course for Inside Sales Professionals
Online Training | Sales
- Consistently deliver professional phone skills and techniques
- Core components of a professional phone greeting
- Successful phone techniques in a busy environment
- Techniques to building customer relationships and rapport
- How to deal with complaints and demanding customers
- Learn how to develop a personal and professional plan for improvement
$29.95 $59.95
IC 3 – Creating a Positive Impression Every Time Short Course for Inside Sales Professionals
Online Training | Sales
- How to create a consistent friendly greeting with customers that are visiting the store
- How to be genuinely interested in the customer and applying focus
- Maintaining professionalism in appearance, grooming and body language
- Avoiding prejudgements prejudging others
- Why avoiding sarcastic humor with co-worker and customers is important
- Learn how to develop a personal and professional plan for improvement
$29.95 $59.95
IC 4 – Identifying a Customer’s Needs and Customer Rapport Building Short Course for Inside Sales Professionals
Online Training | Sales
- Asking questions to get the proper parts quoted
- Active listening skills to build trust
- Building rapport and enthusiasm to satisfy the customers true needs
- Gaining customer loyalty and consistently
- hanking them for their business
- Learn how to develop a personal and professional plan for improvement
$29.95 $59.95
IC 5 – Involving the Customer in the Decision Process and Closing the Sale Short Course for Inside Sales Professionals
Online Training | Sales
- Understanding how to get the customer involved in finding the appropriate parts for their project
- Overcoming common customer objections
- How-to present the right solutions to get a commitment for the sale
- Add on selling – ensuring that they have everything that they need
- Learn how to develop a personal and professional plan for improvement
$29.95 $59.95
IC 6 – Full Course: Inside Sales and Customer Service Program for Inside Sales Professionals
Online Training | Sales
- Elevate the current skills of your inside sales counter staff
- Improve listening, speaking and telephone communication skills
- Help your team deal with difficult customers and complaints
- The importance of projecting a consistent professional image
- How to close the sale and earn customer loyalty
- Practical tips for positive mindset and organization
$149.50 $299.00
Delivery Driver Customer Service & Teamwork Training
DD 1 – Positive Teamwork and Customer Relationships Short Course for Delivery Drivers
Online Training | Delivery Drivers
- Understanding how important the the role of delivery drivers to the success of the business
- Tips and techniques to create and maintain a positive attitude
- Fundamentals to create positive teamwork and the benefits
- How to create a positive impression when delivery products
- Understand how to handle difficult, demanding customers
$29.95 $59.95
DD 2 – Organizational Skills Best Practices Short Course for Delivery Drivers
Online Training | Delivery Drivers
- Organizational habits to create tips for staying organized during hectic times
- The value of being punctual, planning your routes and managing paperwork
- Planning techniques to ensure accurate and timely deliveries
- Handling returns and customer complaints
- How to be the competitive advantage your business is looking for
$29.95 $59.95
DD 3 – Creating a Positive Experience When Delivering Products Short Course for Delivery Drivers
Online Training | Delivery Drivers
- Parking lot professionalism
- Being friendly and demonstrating a positive demeanor that people will notice
- Awareness of the customer’s current situation, their time and how valuable it is
- Follow customer procedures when receiving parts Ex: signatures, parts drop off location
- Effective listening skills
What to do when a customer has a complaint
$29.95 $59.95
DD 4 – Effective Communication and Positive Impressions Short Course for Delivery Drivers
Online Training | Delivery Drivers
- Effective communications skills when working with your inside sales team
- Impressions professional appearance -grooming and awareness of your body language
- Greeting store visitors as guests and navigating the interaction to the inside team
- Be aware of the customer’s mood, behavior, and body language
$29.95 $59.95
DD 5 – Full Course: Delivery Drivers Customer Service and Teamwork Program
Online Training | Delivery Drivers
- Tips and techniques to developing a positive teamwork and attitude
- Organizational skills – maximizing organizational skills to enhance productivity and efficiency
- Parking lot professionalism
- How to create a positive, consistent experience when delivering product
- Effective communications skills to create positive impressions
- Learn how to develop a personal and professional plan for improvement
$99.50 $199.00
Be sure to register today and gain your Competitive Edge!
Store Managers Leadership
Positive Mindset and Work Environment Short Course for Leadership Professionals
Online Training | Leadership
$29.95 $59.95
Organizational Leadership and Team Goal Setting Short Course for Leadership Professionals
Online Training | Leadership
$29.95 $59.95
Communicating with Employees and Creating Employee Value Short Course for Leadership Professionals
Online Training | Leadership
$29.95 $59.95
Communication Skills and Creating the Ultimate Customer Experience Short Course for Leadership Professionals
Online Workshop | Sales
$29.95 $59.95
Managers Leadership, Sale and Customer Service Program
Full Program – 12 Modules | Sales and Leadership
$149.50 $299.00
$29.95 $59.95
$149.50 $299.00
Measurement Programs
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Business to Business Telephone Interviews Measurement and Feedback Tool
Feedback | Measurement
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Mystery Calls Measurement Tool
Feedback| Measurement
Contact us today here!
Online Customer to Business Surveys Measurement and Feedback Tool
Feedback | Measurement
Working with an ASK LISTEN RETAIN specialist you will go over the built-in survey questions to make adjustments based on your business goals. These questions will be accessible to your customers online or using a mobile device and marketing materials will be provided.