Advantage
Improve Your Customer Experience Beyond
Your Competition By Maximizing Your Team Potential!
Make A Shift That Will Move Your Business Into
A Space Beyond Your Competition!!!
Why Attend The Improving Customer Experience Beyond Your Competitors Webinar?
You want to advance your customer service levels
You have put some time, energy and even money into creating a customer service experience that is better than the competition, but it is time to go beyond the competition and create an experience that is truly in a separate category.
You cannot improve it, if you don’t know how to measure it
Do you remember your first job? If the manager didn’t tell you the process to generate the daily reports, how would you know how to do it? In this webinar, you will learn the step-by-step process to improved customer service. Just like learning a new process at your first job, this knowledge will be eye-opening.
Your customer has something to say
Believe me. Your customer wants to tell you what they think. Most of the time, they will act on that if the experience was either really good or really bad. If a customer has an average experience, they will not normally call up the manager, but you need to know about these experiences! This type of feedback will make your business better.
There is a new way
Most businesses attempt to be the same as their competition. They want their customer service, product knowledge, professionalism and pricing to be the same as, or better than, what their competition is generating. But if you provide something new, something different, a way to set yourself apart - all of a sudden you are not in the same league as your competition. You are standing out and creating long-term customers. This webinar will show you the path to a new way.
The Improving Customer Experience Beyond Your Competitors Webinar is for you if...
YOUR SALES PEOPLE ARE NOT BRINGING IN NEW BUSINESS
There are so many reasons that your sales people are not able to bring in more business. Some of it could be luck. Some of it could be in their approach. Some of it could be pricing. No matter the reason, you need to be able to coach them to their maximum potential. This webinar will show you how.
YOUR INSIDE SALES MANAGERS ARE NOT HELPING WITH MORALE, SALES OR CUSTOMER RELATIONSHIPS
It is not that everyone is negative all the time, but you can see that there is a gloomier outlook than normal. Do you know how to get your staff out of a funk?
YOUR TEAM HAS POOR ATTITUDES WITH EACH OTHER
Sometimes you are blindsided when you find out about staff member conflicts. You just assume everyone is going to be professional but that is not always the case. It is important to know how to handle conflict among your staff so that everyone feels heard and a peaceful resolution can prevail.
YOU ARE NOT SURE HOW TO REWARD OR REINFORCE POSITIVE BEHAVIOR
Obviously, behavior you don’t want a staff member to repeat gets attention. It can be a brief mention in passing or a written reprimand but there are pretty clear processes to dealing with bad behavior. Do you have the same sense of clarity for positive behaviors? Reinforcing positive behaviors will encourage your staff members to work on big, team goals.
YOUR EMPLOYEES ARE FEELING LIKE THEY DON’T HAVE VALUE WITHIN THE ORGANIZATION
When your staff feels like they are not valued, you will get turnover and a lot of it. Your staff wants to feel like you’re listening and that their suggestions are being taken seriously. Maximizing their potential is not an innate skill. It’s time to find out the ingredients to a cohesive team.
YOU ARE TAKING YOUR BEST CUSTOMERS FOR GRANTED
Some of your best customers have thought about going to your competition. You know why? Because you think you are treating them right, but they are not feeling valued. Your best customers will only stay your best customers if you treat them well. How do you know if they are feeling valued? Take this webinar to find out.
YOU HAVE DISJOINTED TEAMS THAT ARE LOSING OPPORTUNITIES AND CUSTOMERS
When each of your staff members have different goals, the customer experience is unstable and that will drive your customers to your competition. This happens when Mike thinks he needs to prioritize phone calls over in-person calls, Julie thinks her product knowledge needs to be the most important part of the transaction and Corey just makes sure everyone is getting the lowest price at the expense of quality. Does your staff know what you want to be a priority?
YOUR STAFF IS TREATING CUSTOMERS LIKE FRIENDS
You don’t want your staff to be insincere but if a customer comes in and your staff is yelling across the room, taking a lot of time to talk about basketball or using a lot of profanity when talking to them, a line has been crossed. It is important to explain this to your staff in a way that ensures they remain friendly and approachable to customers without moving away from unprofessionalism.
YOU ARE TURNING YOUR CUSTOMERS OFF WITH YOUR FIRST IMPRESSION
We get used to our environment. After a time, we don’t even realize things are dusty or we need filing done. This is the same thing with your store. Sometimes we need a fresh pair of eyes to tell us when having that big display at the front of the store is obstructing the counter or when the staff always seems rushed.
YOU ARE READY FOR A SHIFT!!
Does This Sound Like You? I Have...
A Great Team that I Want to Take to the Next Level
Haphazard Processes that Could use Organizing
Fantastic Technical Skills but my Coaching Skills Need a Little Work
No Plan to Measure the Efficiency of my Business
A Desire to Be the Best
A Lack of Feedback from my Customers
IN THIS ONE HOUR WEBINAR YOU WILL FIND PRACTICAL SOLUTIONS TO ALL OF THESE CHALLENGES !!
Introducing... A New Way To Do Business
It starts with the improving customer experience beyond your competitors webinar!!
This Webinar Will Create High Team Morale, Increased Customer Satisfaction And Higher Profits!
During this webinar will take you through the steps a new way to do business. Here is a sneak peek:
Embrace Staff Development
The first concept we cover is about why training is important, not just for your staff members but for the bottom line of your business
Embrace Best Practices
Have you ever gone into a business a couple of times and had completely different customer service experiences? This step is about creating, working on and enforcing best practices.
Measure Current Customer Experience Levels
Most customers are not going to randomly tell you what they think of your business but having that information is key to taking your business to a new level. This is all about how to get feedback
Train Key Roles/Positions
Yes, there are some standard practices across the board for every role and every business, but each person in your business also has to be trained their specific role and how their role fits into the overall goals of the business
Re-measure to Ensure Service Improvements
Let’s say you get feedback, you create best practices and you start training correctly. How do you know if these efforts are being noticed? This step is about ongoing feedback
Consistently Review Goals
Don’t just create goals, although we’ll talk about doing that too, review them. If you don’t have a process to review and evaluate goals, you will never get to where you want to be. This step is all about the review process.
