Inside Sales and Customer Service Course

Available In Person, Online and in a Full Live Virtual Training Series

Inside Sales with a ‘Not so Great Attitude’, and then with a ‘Great Attitude’
Customer Feedback - How Important is it to create a good impression?

Maximizing Your Potential

2 day course, with 8 hours of training per day with a customized follow up plan.

This is a fast-paced training program customized for Inside Sales personnel. This course focuses on advanced customer service and selling skills, and is great for the new sales person to the veteran.

Course Objectives:

To equip the participant with the necessary tools to provide exceptional customer service. In addition to this, motivate the participants to immediately implement the tools they have learned. The participant will improve professionalism and efficiency, thus resulting in increased sales and profitability for the company.  Your customers will notice and commend you on your service.  You will create loyal fans that will provide you with referrals.

Who Should Attend:

Store Managers and Inside Sales Support Staff

Topics Covered:

  • Personal and professional self-evaluation will identify areas that you excel in and areas to improve on
  • Setting and completing goals
  • Maintaining a positive attitude
  • Importance of a professional image and demonstrating confidence
  • Handling customer complaints
  • Enhance and develop telephone communication skills while also working in a busy, fast-paced environment
  • Master the commercial and retail sales process
  • Upselling to maximize available add-ons
  • Techniques to improve organizational skills
  • Handling objections with ease
  • Closing the sale with confidence

Expected Results:

  • Execute the Positive Customer Service and Relationship Building Sales Process
  • Evaluate current personal and professional skills
  • Learn how to maintain a positive attitude
  • Improve listening, speaking, and telephone communication skills
  • Understand how to handle difficult customers and complaints from inside the store
  • Learn how to project a consistent professional image
  • Support outside and inside sales through professional service – understand the importance of each other’s role  within the company and that they are all there for the customer
  • Understand the critical role inside staff play in the sales process
  • Develop a personal and professional road map to achieve goals

It’s no secret that when your inside sales staff is properly trained, your company is much more likely to be successful. But with many employees and potentially multiple locations, it can be hard to provide your staff with proper training. When you work with Excel Sales Consulting, we can help you with your training needs! Learn more about inside sales and customer service training here and sign up with us today.

Businesswoman making a phone call

The Advantage Of Inside Sales Training

You know that training your inside sales teams on customer service and sales is an important aspect of your work, but it can be very tough to coordinate and schedule full training. However, it is extremely important to make sure you are offering the training needed for your teams. Your employees are much more likely to stay with the company longer, which helps to increase overall sales and improve the bottom line.

Convenient Scheduling

At Excel Sales Consulting, our training services are made as simple and convenient as possible for you. In many cases, you need to cover travel costs, time not spent working, and the extra personnel to keep your business going. When you partner with us, we make in-person or virtual classes and personalized instruction!

Customer at coffee shop pays smiling waitress with card
Young business woman answering phone call

What We Cover

We want to make sure that your team has the best training possible and can give your company an advantage. Some of the main content that we cover includes:

  • Customer service phone skills
  • Right and wrong customer service experience
  • Inside sales and acknowledging customers
  • Professional image and confidence
  • Organizational skills
  • Closing the sale with confidence
  • And much more

To learn about our full topics covered and know exactly what to expect, you can contact our team at any time!

Schedule Your Training Today

When you’re ready to take your team to the next level, you can schedule your training from Excel Sales Consulting. We want to provide you with measurable results that allow you to increase your overall sales and customer service experience. Contact us now to get started or to learn more about our programs.

Woman in pharmacy being counseled by sales lady

If you’d like to learn more about our training programs and how they can benefit your business, contact us today. We look forward to working with you!

Customer Service - Phone Skills

Right and Wrong Customer Service Service Experiance

Inside Sales - Acknowledging Customers