WINNING THE CUSTOMER AND KEEPING THE BUSINESS CERTIFICATION COURSE
In this customized sales training certification course, sales professionals will be provided with a toolbox of customer relationship building and enhance selling skills that they will understand, relate to and be able to effectively apply every day. Participants will learn to how to set strategic goals and achieve their maximum sales results.
This course is designed to:
- Increase your sales by doing more with every customer
- Build long-term customer relationships
- Avoid losing your hard-earned business to your competitors
Who Should Attend: Sales Managers and Sales Professionals
Course Duration: Six Virtual 60 minute Training Sessions
Expected Learning Outcomes:
- Enhance overall selling skills, professionalism and teamwork
- Develop sales planning and organizational skills
- Improve overall customer relationships
- Strategically set goals to enhance overall sales and customer service performance
- Create overall consistencies using the Excel Sales Process
- Create a positive work environment that will enhance productivity and performance
- Increase employee retention through job satisfaction
Benefits of Virtual Training:
- Engaging, upbeat and interactive
- No travel costs
- Builds strong collaboration amongst participants
- All you need is a computer with an internet connection and speakers, having a camera would be great
- Effective and is proven to produce immediate positive results
- Measurability is built-in
Available in live or mixed with virtual training (Available in 8, 16 or 24 hours of training) or in a 6-Series live instructor virtual training series.
- Understand and execute the sales process
- Increase sales, productivity and performance
- Increase the awareness of developing and maintaining a positive attitude
- Improve organizational skills
- Develop successful closing skills
- Handle objections with confidence
- Manage and develop a sales territory
- Improved relationships, overall efficiency, productivity, and profitability
Who Should Attend:
Sales Representatives and Sales Managers
Sales Process Steps:
Module 1 – Prepare for your success – positive attitude and teamwork, daily planning and prioritizing, managing tasks, time management, applying focus, making time to prospect, avoiding costly time traps, preparing for the customer, know your competitors, know your product and industry to create a competitive advantage over your competition.
Module 2 – The Power of a Positive Mindset Create a positive first impression – image – understand customers’ expectations, gain immediate interest in your approach, selling your company, Communications Skills – listening skills, professional phone manners, greeting, the customer, dealing with interruptions, managing multiple customers, dealing with difficult people and solving complaints.
Module 3 – Identify Prospect's needs – asking appropriate questions to identify needs, having a thorough understanding of your customer’s needs, actively listening to your customers, paraphrase, take notes, confirming the next action.
Module 4 – Presenting the right solutions with enthusiasm, paraphrasing and summarizing your customer’s needs, asking for feedback, communicating that you are listening to their wants/needs, show and sell, sharing information and guidance, being clear and concise.
Module 5 – Overcoming Objections addressing concerns thoroughly watching for buying signals, steps to overcoming customer objections, presenting best options based on customer needs and offering solutions
Module 6 – Closing the Sale- Ask for the sale (close). Techniques to help you close, the essentials of closing, recognizing body language when closing the sale, techniques on how and when to ask for the sale, up selling when applicable.
Module 7 – Follow- up systems to keep in touch with prospects and existing clients; to develop and securing repeat business with your valued customers and strategies to consistently maximize the ultimate customer experience..
retail selling skills PDF Download
HERE'S WHAT SOME OF OUR CUSTOMERS ARE SAYING...
“This course touched on specific scenarios in the everyday jobber day”
Kayfield Automotive Parts
"I loved it! In my opinion doing it virtually, was more convenient and easier to fit into my schedule"
Somerset Auto Parts
“Very informative, in a friendly, and fun way of learning”
Clark D. Diaz
“I would consider this as a necessary course to attend for anyone who is in sales. It will help me be a more efficient Manager and team leader. I am thankful to work for a company that is willing to send me to a quality training course”
RMS Pro Finishes
"Using Norman’s customized business development strategies and unique processes for developing business relationships in the oil and gas industry, our management team has been successful in developing new business, as well as better securing our valued customer base. Through a team effort we have had an upward growth trend in our specific business for many consecutive years"
Chad Holonics B.Sc.Adv
Northern Mat & Bridge LP
Sales Training For Professionals
Training for an expert team!
Training your team of professionals for sales isn’t as easy as it seems! Sales is a nuanced, high-value skill that can not only drive your profits, but can also drive potential customer retention and can be the difference between a great customer experience or an okay one. With Excel Sales Consulting, we’re here to help your team learn the skills they need to create great customer experiences and provide great sales numbers for your company’s bottom line.
Create Value With Every Sales Call
While sales calls are a staple of making and closing sales for your business, it’s also important to make sure that your team is always providing value to your customers. With our sales training programs, you can be sure that your team members are providing value through building customer relationships and information, even if the call does not end in a closed sale.
Standout From Competition
Great sales skills don’t come easy for every team member and need to be built up with care and effort. By helping your team improve their sales skills, you’re not only providing value to your business, but you’re creating a unique, highly-skilled team that stands out from the competition in your industry. With stand-out sales professionals, your company as a whole will stand out against the competition, too.
Maximize Employee Potential
One of the best ways to maximize your investment into your employees is to help them build skills that set them up for success. By diversifying your team’s skills, you’ll not only provide your business with more skilled employees, but you will also help your team members feel more empowered to diversify their responsibilities within the company and utilize their skills to help customers.
Win and Keep More Business
Making a great impression on your customers is important, and building your customer relationships is paramount to keeping your business running successfully. Make sure that your team is not only getting you more customers, but is also working to keep those customer relationships well-maintained. With great sales skills, your team will be able to keep your customers coming back for more and potentially even referring other customers to your business!
At Excel Sales Consulting, we’re committed to helping our clients train their team and build skills for sales, customer relationship building, and so much more. Learn more about our training programs, our team or get started with us today by reaching out!