Automotive Aftermarket Excel Sales Consulting Training
Experience the Benefits of Excel Sales Consulting
Automotive Aftermarket Excel Sales Consulting Training
At Excel Sales Consulting (ESC), it is our mission to collaborate with those who are searching for the highest quality of industry specific training programs. When it comes to the automotive aftermarket industry, there are many factors to consider, including initial sales, customer satisfaction, and customer loyalty. When you work with ESC, you’ll receive our very best effort to understand your needs and how we can help improve your business.
TRAIN
Training for all levels of distribution
- Manufacturer
- Jobber
- ASP
- Collision Centers
MEASURE
Ask customers for feedback, Listen to the results – Retain customers for a lifetime
- Identify areas that require improvement and train them
- “Where should you start with all the training programs for Counter, Store Manager, Sales, and Delivery Driver?
- First, train the trainer – Store manager’s leadership course (see details, click here)
- Measure your current customer satisfaction baseline levels:
- Mystery calling your counter staff
- Business to business telephone interviews - call your top 20% of their customers – feedback from their customers on how the team are doing.
- Review the results with your team, hold effective team meetings, establish best practices, perform self evaluations
- Train your counter staff on phone skills, on hold skills, customer service and salesmanship (see details, click here)
- Train you outside sales reps on the full Excel Sales Process.
RE-TRAIN & RE-MEASURE
Training for all levels of distribution
- Let’s keep the growth model together for all the people, young and veterans that are new in the business.
- Virtual and online training for cost-effectiveness
- Follow-up webinars customized just for your team
Build a solid foundation for your entire organization
Utilize our online portal LMS for 24/7 learning
Utilize our measure portal for 24/7 customer feedback analysis
We can adapt a customer’s needs and customizations, branding, etc.
A unique offering of over 40 plus years specifically in the automotive aftermarket
Online, Virtual, Live Keynote Trainings Offered
Every automotive aftermarket business has different needs, based on the size of your staff, your current customer list, and what your goals are for the next quarter. We will customize a training program for you, and can offer it through online training, virtual learning , and live in-person instruction solutions.
Proven Success With Partners
We’ve worked with multiple partners within the aftermarket industry, and we’ve seen marked success with nearly all of them. Our proven track record has shown that we can design a training solution that fits the needs of any automotive business, with specific tools to measure improvements to their sales process, customer service, and employee collaboration. ESC goes above and beyond classroom training, as we also offer measurement tools to gauge the success of the initiatives we’ve helped your team begin to implement. There’s nothing we love more than seeing a business succeed.
Classes Designed for Automotive Aftermarket Specifics
The automotive aftermarket industry can pose some challenges, including inventory, shipping and returns, and stout competition from other suppliers. With ESC, you’ll receive training classes that are designed specifically for your industry, instead of a “one-size-fits-all” solution that may or may not have any bearing on your business. We believe not only in helping your business grow, but also in providing everyone in your company with opportunities for personal and professional growth.
Industry Leaders
At ESC, we strive to be the industry leaders in sales consulting and training. We believe that having a positive attitude can go a long way in building a better business. We’re excited for the opportunity to help you become an industry leader in the automotive aftermarket industry through stronger relationships with your customers and better teamwork within your company.
