Satisfying The Customer
At Excel Sales Consulting (ESC), it is our mission to collaborate with those who are searching for the highest quality of industry specific training programs. When it comes to the automotive aftermarket industry, there are many factors to consider, including initial sales, customer satisfaction, and customer loyalty. When you work with ESC, you’ll receive our very best effort to understand your needs and how we can help improve your business.
Online, Virtual, Live Keynote Trainings Offered
Every automotive aftermarket business has different needs, based on the size of your staff, your current customer list, and what your goals are for the next quarter. We will customize a training program for you, and can offer it through online training, virtual learning , and live in-person instruction solutions.
Proven Success With Partners
We’ve worked with multiple partners within the aftermarket industry, and we’ve seen marked success with nearly all of them. Our proven track record has shown that we can design a training solution that fits the needs of any automotive business, with specific tools to measure improvements to their sales process, customer service, and employee collaboration. ESC goes above and beyond classroom training, as we also offer measurement tools to gauge the success of the initiatives we’ve helped your team begin to implement. There’s nothing we love more than seeing a business succeed.
Classes Designed for Automotive Aftermarket Specifics
The automotive aftermarket industry can pose some challenges, including inventory, shipping and returns, and stout competition from other suppliers. With ESC, you’ll receive training classes that are designed specifically for your industry, instead of a “one-size-fits-all” solution that may or may not have any bearing on your business. We believe not only in helping your business grow, but also in providing everyone in your company with opportunities for personal and professional growth.
Industry Leaders
At ESC, we strive to be the industry leaders in sales consulting and training. We believe that having a positive attitude can go a long way in building a better business. We’re excited for the opportunity to help you become an industry leader in the automotive aftermarket industry through stronger relationships with your customers and better teamwork within your company.
If you’d like to learn more about our training programs and how they can benefit your business, contact us today. We look forward to working with you!
Satisfying The Customer
Tips to Satisfying Your Customers
Every company’s ultimate goal is typically to have high sales and a healthy bottom line. But, as important as high sales are, satisfying the customer should be put at the highest priority. Having a satisfied customer not only increases your likeliness of having a first initial sale, but also ensures more sales down the road great relationships, great sales and a healthy bottom line. Another reason for striving towards great customer satisfaction is the chance to build a great brand and reputation which earns loyalty and referrals. When someone has a great experience, they are going to tell their friends and colleagues about it. Every individual within the company has an integral part in Satisfying the Customer.
Here are some tips, techniques and reminders on how you can satisfy your customers:
Answer the phone in a friendly, upbeat manner and not a rushed manner.
When a caller is looking for someone unavailable, consistently offer to take a message or help him or her yourself. Ask if there is something you can help them with.
Consistently use a formal, up-beat and friendly greeting when answering the phone. Greeting: Thank you for calling, your company name and your name.
Offer at least one related add-on for every sale to make sure that they get what they need. Remember, people really do expect you to ask.
Follow through and show empathy with customers when dealing with complaints or problems.
If you do need to place someone on hold, avoid apologizing. When you Inside Sales & Customer Service return to the call say, “Thank you for holding”. People are sure to respond in a more positive manner.
When dealing with a customer in person when the phone rings, look at the customer smile and say, “Please excuse me while I answer this call”. Wait for a response from the customer before taking the call.
Please check out our short videos which give an overview of some of our popular training programs:
Inside Sales & Customer Service
