Enhancing Your Sales Through Customer Service Professionalism
At Excel Sales Consulting (ESC), it is our mission to collaborate with those who are searching for the highest quality of industry specific training programs. When it comes to the automotive aftermarket industry, there are many factors to consider, including initial sales, customer satisfaction, and customer loyalty. When you work with ESC, you’ll receive our very best effort to understand your needs and how we can help improve your business.
Online, Virtual, Live Keynote Trainings Offered
Every automotive aftermarket business has different needs, based on the size of your staff, your current customer list, and what your goals are for the next quarter. We will customize a training program for you, and can offer it through online training, virtual learning , and live in-person instruction solutions.
Proven Success With Partners
We’ve worked with multiple partners within the aftermarket industry, and we’ve seen marked success with nearly all of them. Our proven track record has shown that we can design a training solution that fits the needs of any automotive business, with specific tools to measure improvements to their sales process, customer service, and employee collaboration. ESC goes above and beyond classroom training, as we also offer measurement tools to gauge the success of the initiatives we’ve helped your team begin to implement. There’s nothing we love more than seeing a business succeed.
Classes Designed for Automotive Aftermarket Specifics
The automotive aftermarket industry can pose some challenges, including inventory, shipping and returns, and stout competition from other suppliers. With ESC, you’ll receive training classes that are designed specifically for your industry, instead of a “one-size-fits-all” solution that may or may not have any bearing on your business. We believe not only in helping your business grow, but also in providing everyone in your company with opportunities for personal and professional growth.
Industry Leaders
At ESC, we strive to be the industry leaders in sales consulting and training. We believe that having a positive attitude can go a long way in building a better business. We’re excited for the opportunity to help you become an industry leader in the automotive aftermarket industry through stronger relationships with your customers and better teamwork within your company.
If you’d like to learn more about our training programs and how they can benefit your business, contact us today. We look forward to working with you!
Enhancing Your Sales Through Customer Service Professionalism
Your commitment to great sales customer service and your contribution to having a positive attitude and demonstrating positive teamwork will increase your sales, further develop your business, and build long lasting coworker and customer relationships.
Here is a list of the most common poor customer service practices that we see today:
- Lack of customer acknowledgment and customer being ignored when walking into a store
- Poor time management and organizational skills. People lose faith and respect for a company when they hear coworkers squabbling or complaining (which is typically a result of poor time management and organizational skills).
- Lacking a professional appearance and attitude
- Seeming uninterested in the relationship and needs of the customer
Unfortunately, these practices not only lead to fewer or no sales but they also greatly reduce the chance that you will ever hear from that customer again! There are simple things that you can do that not only boost your sales but also strengthen your relationships with customers:
- Prepare a To-Do list so that you know what you need to get done in your day. Also, prepare a NOT to Do List with things to stop doing. Set goals and pride yourself on completing them!
- Always be interested in the customer’s business. Ask them questions! Take notes (Ask for permission)! The more you know about their needs the more you will be able to come up with solutions to their needs. This will strengthen your relationship with them because they will know that you care about them succeeding.
- Look professional, clean, and well put together. It is important to look the part. As they say, “if you look good, you will do good”. Looking the part is not only for the customer or your manager, it actually makes you feel much more confident about the day ahead.
- Care about the relationships you have with your valued customers. Never take them for granted! The less you practice professional sometimes commonly thought of common-sense practices, the more another company will. Before you know it, they will be taking their business to them because they feel more valued by your competitor. As I always teach in my training Remember “your best customer, are your competitor’s best prospect.”
It takes 21 days to make a habit of something. If you practice all of these good work and sales and relationship-building habits, we have no doubt that you will see an increase in your sales numbers.
Are you planning a sales conference looking at enhancing your manager’s leadership skills, sales or customer service skills? Contact us today discuss how we can support you with your goals to grow your business and take your team’s sales and customer service skills to the next level with both our customized live and online sales and customer service training programs.
